Subscriptions

Subscription troubleshooting

Steps for checkout, renewal, billing portal, gift, referral, and group-seat problems before contacting support.

Billing provider

Dodo checkout

EN / global

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19 help topics available

Dodo checkout did not complete

Return to pricing, confirm the checkout return state, and keep the payment or subscription identifier available for support.

Group seat access is missing

Ask the group owner to check the invite email, seat count, billing status, and whether your account email matches the invitation.

Gift or referral access is not active

Open gifts or referrals from account navigation and include the public redemption context, but do not send raw gift codes in email.

Subscription status diagnostics

Open the account billing, groups, gifts, or referral surfaces first, then keep any provider or account identifiers available for support.

No subscription context detected

No checkout, subscription, group, gift, referral, or plan parameter was found.

Open billing settings Email subscription support

Contact support safely

Email support@hazenews.com with the relevant account email, story URL, checkout state, or group context. Do not send passwords, payment card numbers, sign-in secrets, or raw gift codes.

Public support