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Frequently asked questions

Quick answers for readers comparing coverage, managing accounts, checking subscriptions, and contacting Haze support.

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Reader FAQ
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How do Haze ratings work?
Haze combines source ratings, ownership context, factuality evidence, and story-level source distribution to explain coverage patterns without replacing reader judgment.
Why does a story show a blindspot?
Blindspot labels appear when coverage is concentrated on one side of the spectrum or when source breadth shows a clear missing-perspective pattern.
How do I change newsletters or saved stories?
Open account settings to adjust newsletter topics, communication defaults, and saved-story preferences tied to your Haze profile.
Contact support safely
Email support@hazenews.com with the relevant account email, story URL, checkout state, or group context. Do not send passwords, payment card numbers, sign-in secrets, or raw gift codes.
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